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PRO-ACTIVE SUPPORT, REMOTE SUPPORT, ON-SITE SUPPORT. ONE CALL DOES IT ALL.

If you run a business that has 1-50 employees, see how much you could save with our Fixed Price IT Support. We offer support services tailored to your business needs. We are an established support partner with years of experience within the industry. Our in house client support team can assist you every step of the way.

We provide support services that can significantly reduce costs, whilst also providing the latest technologies that improve efficiency and deliver expert best in class support services with great customer service.

We are a leading provider offering complete proactive support solution with our tailored support packages, and you will love the service from our friendly team of support engineers. Our support contracts contain everything you need for your business whether you work from an office or if you work from home.

Business efficiency and business continuity are guaranteed using our technology solutions and professional services. If your business requires a proactive approach and a reliable it support partner, we will be delighted to hear from you.

Operate securely, with full support and first point contact from a dedicated account manager. We can help you implement a world class IT strategy for a low fixed cost, with our fully managed it support plans. We also offer additional consultancy services if required along with IT project management services.

Everything required is bundled into one simple package and monthly payment! For larger businesses, contact us…

Basic

£29

Unlimited IT SUpport

You will always have a friendly voice at the end of the telephone to help you. You will have access to experienced support agents via telephone and e-mail and all queries and enquiries are logged via our state of the art support system which will generate you with a ticket number. You can even have access to a fully featured portal which shows you the status of any live cases… 

Includes Hosted e-mail with custom address

‘Package includes hosted e-mail through outlook/outlook web with customised ‘@yourorganisation.co.uk’. Includes E-Mail spam protection as standard. 

Pro-active system Monitoring

Our systems consistently monitor your machines and hardware, to ensure they are updated and free of issues that could effect their speed and performance. If our systems detect an issue, they will automatically raise a case on our helpdesk tool, and we will be in contact to let you know if it’s been resolved or if further action needs to be taken. 

Video Conferencing Through Microsoft Teams

Included is the ability to have teams for your organisation, to allow collaboration and video calling at the highest quality.

1TB One Drive File Storage

1TB File Storage per user on your domain, for them to back up and store important files. 

Fully Managed Anti Virus

As part of the package your system is fully monitored by our anti-virus software, webroot. Any threats will be immediately isolated and dealt with. 

Standard

£59

Unlimited IT SUpport

You will always have a friendly voice at the end of the telephone to help you. You will have access to experienced support agents via telephone and e-mail and all queries and enquiries are logged via our state of the art support system which will generate you with a ticket number. You can even have access to a fully featured portal which shows you the status of any live cases… 

Includes Hosted e-mail with custom address

‘Package includes hosted e-mail through outlook/outlook web with customised ‘@yourorganisation.co.uk’. Includes E-Mail spam protection as standard. 

Pro-active system Monitoring

Our systems consistently monitor your machines and hardware, to ensure they are updated and free of issues that could effect their speed and performance. If our systems detect an issue, they will automatically raise a case on our helpdesk tool, and we will be in contact to let you know if it’s been resolved or if further action needs to be taken. 

Includes Microsoft Licences for most popular Office Applications

Included in the price is support and licencing for Microsoft Office, including all the popular applications such as Word, Excel, Powerpoint, Outlook etc. Including any assistance you might need with the above applications. 

Video Conferencing Through Microsoft Teams

Included is the ability to have teams for your organisation, to allow collaboration and video calling at the highest quality.

1TB One Drive File Storage

1TB File Storage per user on your domain, for them to back up and store important files. 

Fully Managed Anti Virus

As part of the package your system is fully monitored by our anti-virus software, webroot. Any threats will be immediately isolated and dealt with. 

Centralised E-Mail Signatures

“Sent from my iPhone” is no longer with impressive centralised e-mail signatures. Edit your entire workforce’ signature with a click of a button

Gold

£79

Unlimited IT SUpport

You will always have a friendly voice at the end of the telephone to help you. You will have access to experienced support agents via telephone and e-mail and all queries and enquiries are logged via our state of the art support system which will generate you with a ticket number. You can even have access to a fully featured portal which shows you the status of any live cases… 

Includes Hosted e-mail with custom address

‘Package includes hosted e-mail through outlook/outlook web with customised ‘@yourorganisation.co.uk’. Includes E-Mail spam protection as standard. 

Pro-active system Monitoring

Our systems consistently monitor your machines and hardware, to ensure they are updated and free of issues that could effect their speed and performance. If our systems detect an issue, they will automatically raise a case on our helpdesk tool, and we will be in contact to let you know if it’s been resolved or if further action needs to be taken. 

Includes Microsoft Licences for most popular Office Applications

Included in the price is support and licencing for Microsoft Office, including all the popular applications such as Word, Excel, Powerpoint, Outlook etc. Including any assistance you might need with the above applications. 

Video Conferencing Through Microsoft Teams

Included is the ability to have teams for your organisation, to allow collaboration and video calling at the highest quality.

1TB One Drive File Storage

1TB File Storage per user on your domain, for them to back up and store important files. 

Certified E-Mail Backup

Your E-Mail accounts will be securely backed up in the cloud as well as any sharepoint data you may have on your company domain. 

Secure Data Encryption

With sky high fees for businesses breaching GDPR guidelines, it’s important to have security of your data. Many don’t know that you could be held liable simply for leaving your laptop on a train, for example. Our service ensures all of your devices are fully encrypted, so even if the worst happens, you can be confident a 3rd party will not be able to access your confidential data. 

Snapshot Backup & Restoration

A full image of your machine will be taken and stored securely using Acronis. This means that if you have a system failiure, we can restore a full image of your machine, exactly how it was at the time of the snapshot, including all your files/programs etc.

This even works if you upgrade or purchase a new machine, we can restore it complete to the new device.

Full Auditing

Login attempts are logged and there is a full ability to drill down to see who has accessed your company resources. This is available when you log in with your ‘@yourorganisation.co.uk’ e-mail address. 

Fully Managed Anti Virus

As part of the package your system is fully monitored by our anti-virus software, webroot. Any threats will be immediately isolated and dealt with. 

Centralised E-Mail Signatures

“Sent from my iPhone” is no longer with impressive centralised e-mail signatures. Edit your entire workforce’ signature with a click of a button

Additional Options

Enterprise Grade Telephony

‘Add-On’ our enterprise level cloud based VOIP telephony service. Direct Dial, Call Blocking, Call Forwarding, IVR Menu’s Call Queues etc, all from a low amount of £30 per month. POA

Enterprise Level Internet Connectivity with 4G/5G FaiLOver

Depending on your location, we can provide a competitive monitored business broadband service, and if you want to ensure that your service is not interupted, then you can also add on our 4G/5G failover service. POA

If you’d like a support company / support provider you can trust, with a great support service. Sign up with us today. To take advantage of our very special tailored package for business IT Support, simply add the number of employees on the right and hit the ‘sign up now’ button where you will then be led through the signup process.

Our proactive monitoring service and in house team can detect problems before they arise and our technology solutions and technical expertise offer piece of mind for business owners who just want to focus on their business. We offer protection to security breaches, and we operate with sensitivity to data protection rules and security requirements of modern businesses. Patch management, antivirus protection and a cyber security review are covered in all of our packages.

Our service desk usually operates via remote support, however call outs can be included if required. IT issues with your IT systems are dealt with in a speedy manner and the ability to escalate calls is available if you do not feel happy with our business services.

Businesses of all sizes turn to SYSFLEX for all sorts of help and support.

Whether you want an ad-hoc hourly rate or a more formal arrangement we are happy to engage with clients of any sized organisation.

We work with clients who all have varied requirements, from large global organisations wanting a desktop support team on the ground, to businesses who are looking to cut costs by reducing internal IT staff.

We even work with clients who just need to give their team that extra bit of help and support during busy periods.

During the 2020 Coronavirus pandemic we have seen many changes in the way we work, and how we deliver support for the services we so depend on.

An IT Contract with SYSFLEX ensures that you have a guaranteed resource ready to jump into action should you have a problem. You get everything required to get your business working both flexibly and effectively. We support businesses of all sizes, from start up organisations to full enterprise level.

As well as general IT support, we can also assist you streamline how your business operates by using the very latest technology.

STREAMLINE YOUR SMALL BUSINESS WITH A SINGLE MONTHLY BILL FROM A TRUSTED SUPPORT PARTNER

We understand how frustrating it is to get several parties involved to sort out a complex IT issue. Our revolutionary new service migrates all of your services to us, so there is one fee, and a single company to deal with, which means you don’t have to stop, you can just get going and run your business as normal. Call us today and we can explain more how this could work for you…

Enquire Now

SUPPORT SERVICES TAILORED TO YOUR BUSINESS NEEDS, FROM A SUPPORT PROVIDER THAT KNOWS YOUR BUSINESS

Choosing an IT support company is like choosing the right people to hire for your internal it team. Not only do they have to offer reliable it support, they also need to be able to have a friendly approach as well as having the necessary support skills. Clients are actually the customers, and often it’s not just it support they need, they need a consulting partner who can advise the best technology solutions to use to achieve the required results using our technical expertise.

We are partnered with some of the most popular cloud services providers which means our managed it support is best in class if you want to operate both securely and efficiently.

WHAT DOES AN IT SUPPORT COMPANY DO?

IT support companies offers a complete range of support services to business customers. They will often operate a service desk along with multiple support staff and will often have an account manager offering service support.

An IT support company will often cover many functions within the business, such as setting up new starters, decommissioning old equipment, offering technical assistance and expertise. They may also provide software and associated IT support for regular uses.

Almost always, the right IT support company, will end up saving the client money and for smaller businesses, the costs will often be significantly less than hiring your own internal it team.

A support service can be either reactive, pro-active or a combination of both. Reactive IT support is when you respond to an issue that has just occurred, whereas a pro-active support package attempts to resolve issues before they occur.

WHY DO YOU NEED IT SUPPORT?

If you are a small business, you may not be able to afford a dedicated in house IT support team, however you may still realise the importance of cyber security protection and the benefit that a responsive support provider can deliver.

IT support may seem expensive, but an all inclusive IT support package can often save you money, and can mitigate large up front costs later. Our systems and service will convince you that we are the perfect partner for you moving forward.

Often businesses wanting to move up to the next level, will rely on their IT support partner to ensure compliancy and implement processes which will protect them against malicious activity. Advanced threat detection and pro-active monitoring are essential these days and the risk of huge fines for lack of data protection is a real risk to most small business today.

An IT Contract with SYSFLEX ensures that you have a guaranteed resource ready to jump into action should you have a problem. You get everything required to get your business working both flexibly and effectively. We support businesses of all sizes, from start up organisations to full enterprise level.

As well as general IT support, we can also assist you streamline how your business operates by using the very latest technology.

Streamline your small business with a single monthly bill

We understand how frustrating it is to get several parties involved to sort out a complex IT issue. Our revolutionary new service migrates all of your services to us, so there is one fee, and a single company to deal with, which means you don’t have to stop, you can just get going and run your business as normal. Call us today and we can explain more how this could work for you…

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Our aim is simple, to give great efficient and friendly service, and to revolutionise the industry with a straightforward affordable pricing structure. If you try us out, you won’t be disappointed.  

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Fixed Price IT Support

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Reach Us

Here are our contact details, we would be happy to hear from you.

Sysflex Ltd,

Nexus Business Centre,
6 Darby Close,
Cheney Manor,
Swindon,
SN2 2PN

+44 (0) 330 3216284

hello@sysflex.co.uk

    Get in touch! 

    If you need support or you have an enquiry you would like us to help with, then please fill out the form below and we will be in touch as soon as we can.